Privacy Policy

This privacy policy explains how we collect, use, and protect your personal data when you use our website, programmes, and services.

We are committed to protecting your privacy and handling your data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We may collect and process the following personal data:

Name

Email address

Phone number

Billing and payment information

Account details when registering for our programmes

Information you provide through forms, surveys, or customer support

Technical data such as IP address, browser type, and website usage

In some cases, where relevant to delivering our services (e.g. fitness or health programmes), you may choose to provide additional information relating to your health or physical condition. This is always voluntary.

When We Collect Your Information

We collect information when you:

Register for a programme or account

Make a purchase

Subscribe to emails or newsletters

Fill out a form or survey

Contact us via email, phone, or messaging

Use our website or app

How We Use Your Information

We use your data to:

Provide and deliver our programmes and services

Process payments and manage your account

Personalise your experience and programme content

Respond to enquiries and provide customer support

Improve our website, services, and user experience

Send important service updates

Send marketing communications (only where you have opted in)

Request feedback, testimonials, or reviews

Legal Basis for Processing

We process your data under one or more of the following lawful bases:

Performance of a contract (delivering the programme you purchased)

Legitimate interests (improving services and customer experience)

Consent (for marketing communications and optional data)

Legal obligations

How We Protect Your Information

We take appropriate security measures to protect your data, including:

Secure systems and restricted access

Encryption of sensitive data (such as payment information via SSL)

Use of trusted third-party providers for payment processing

All payments are processed through secure third-party providers. We do not store full payment card details on our servers.

Third-Party Services

We may share your data with trusted third parties who help us operate our business, such as:

Payment processors

Email marketing platforms

Hosting and software providers (e.g. CRM platforms like Go High Level)

These providers only process your data on our behalf and are required to keep it secure and confidential.

Cookies

We use cookies and similar technologies to:

Improve your browsing experience

Understand how users interact with our website

Remember preferences and settings

You can control or disable cookies through your browser settings. Please note that some features of the site may not function properly if cookies are disabled.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data (where applicable)

Restrict or object to processing

Withdraw consent at any time (for marketing)

Lodge a complaint with the Information Commissioner's Office (ICO)

Data Retention

We retain your data only for as long as necessary to:

Provide our services

Meet legal, accounting, or reporting requirements

Marketing Communications

If you opt in to receive emails, we may send you:

Programme updates

Educational content

Promotions and offers

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal data from children without parental consent.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

Contacting Us

If you have any questions about this privacy policy or how your data is handled, please contact us using the details provided on our website.

Quick note (important for you, not the page)

This is a strong, practical version—but if you want to be fully watertight for health data (MS clients), you could add a short clause explicitly referencing “special category data” and consent. That’s the only real “upgrade” left.

If you want, I can add a bulletproof compliance version (slightly more legal, still readable) or a more on-brand version that sounds like you.

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